Shipping policy

Shipping - UK

FREE: Orders over £40

Small Items:

Royal Mail 24: 1-2 working days £1.90
Royal Mail 48: 2-3 working days £1.50

Large Items:
Royal Mail Tracked48: 2-3 working days £3.90
Royal Mail Tracked24: 1-2 working days £4.80

Shipping - International

EU Delivery 

FREE: Orders over £50
Royal Mail International Tracked: 5-7 working days* £7.50

Rest of the World Delivery 

FREE: Orders over £100
Royal Mail International Tracked: 7-10 working days £9.50

Shipping Delays

We are not responsible for delays caused by shipping or customs. Please consult the tracking information in your dispatch email or contact your country customs authority. 

International Customs Tax & Fees

By placing an order with DOGKIT, you accept full responsibility for any local import taxes and fees. Please check with your local customs authority regarding import sales taxes and/or local customs duty taxes and fees before placing any orders with us.

Your local customs authority will likely notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.

Lost, Stolen or Damaged Parcels

We thoroughly investigate damaged or undeliverable packages with our curlers. If it has been at least 14 working days since your package was sent to you—or 21 days for foreign deliveries—we can consider it lost if it was sent to a UK address. To raise the delivery concern, please email us at hello@dogkit.uk with your order number.